The UK Gambling Commission licence requires us to confirm who you are and where your money comes from, and our review takes about 6 hours.
This table settles who runs the check, how long it takes and where to write.
Use this walkthrough while you gather the files, so the request clears in one pass.
After reading this you will know which copy each document needs to be.
A Date That Still Counts. Proof of identity or address that has already lapsed shows nothing current, so the reviewer cannot confirm who you are today. Order a fresh copy from the issuer Send it to [email protected]
Whole Page Beats a Neat Crop. Cropping a corner or brightening the photo hides the security marks reviewers check, turning a sound document into a doubtful one. Shoot the whole page on a flat surface Keep the flash off and skip any filters
Match Every Name Exactly. The name on your proof of address must match the account; a maiden name or a moved address reads as someone else. Send the certificate that records the change Add a short note explaining the mismatch
Holding licence 23950-9034-R-547859 from the UK Gambling Commission means we must know where gambling money comes from. Treat the request as routine paperwork, not suspicion: the licence conditions require it, and the same step applies to every player.
Depending on your answer, we may ask for one or two of these.
By the end you will recognise the four moments that bring a verification request.
The worry that a check means suspicion, answered plainly so you can stop guessing.
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